Terms of Service

Effective Date: 9-23-25

Welcome to The Lockwoods Music! The terms “we,” “us,” and “our” refer to The Lockwoods Music. We operate this website and online store to provide you with music, merchandise, and digital content (our “Services”). The Lockwoods Music is powered by Shopify, which enables us to provide these Services to you.

By visiting or purchasing from our store, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

1. Using Our Services

  • You must be at least the age of majority in your state or province (or have a parent/guardian’s permission).

  • You agree to provide accurate, current, and complete account, billing, and shipping information.

  • You are responsible for keeping your login details secure and for all activity under your account.

2. Products & Orders

  • We do our best to describe and photograph our products accurately, but colors and appearance may vary by screen and device.

  • All product descriptions and prices are subject to change at our discretion. We may discontinue products at any time.

  • By placing an order, you make an offer to purchase. Orders are only accepted once payment is processed and confirmed.

  • Please review your order carefully. Because items are made to order, cancellations or changes may not be possible once production begins.

  • All purchases are subject to our Refund Policy.

3. Pricing & Payment

  • Prices are listed in U.S. Dollars and may change without notice. Taxes, shipping, and customs fees (where applicable) are added at checkout.

  • By submitting payment details, you confirm that you are authorized to use the payment method and that charges will be honored by your provider.

  • Promotions may have additional terms that override these Terms.

4. Shipping & Delivery

  • Fulfillment typically takes 2–7 business days.

  • U.S. shipping: 3–5 business days after fulfillment.

  • International shipping: 5–20 business days depending on location.

  • Delivery times are estimates, not guarantees. We are not responsible for delays once an order has been handed off to the carrier.

5. Returns & Refunds

  • Because our products are custom-printed, we cannot accept returns or exchanges for size, color, or preference.

  • We only replace items that are defective, misprinted, or damaged in shipping.

  • Digital downloads are final and non-refundable.

  • For assistance, contact us at hello@thelockwoodsmusic.com within 14 days of receiving your order.

6. Intellectual Property

All music, artwork, designs, and content on this site are owned by The Lockwoods Music and protected under copyright law. You may not copy, reproduce, or distribute our content without prior written permission.

7. Third-Party Services

Our site may link to third-party services (e.g., Shopify, payment processors, shipping carriers). We are not responsible for their content or policies. Please review their terms separately before using their services.

8. Disclaimer of Warranties

Except as expressly stated by us, our Services and products are provided “as is” and “as available” without warranties of any kind. We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

9. Limitation of Liability

To the fullest extent allowed by law, The Lockwoods Music and our partners will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services or products.

10. Indemnification

You agree to indemnify and hold harmless The Lockwoods Music, Shopify, and our affiliates, employees, and partners against any claims or expenses (including reasonable legal fees) arising out of your breach of these Terms or your misuse of our Services.

11. Governing Law

These Terms of Service are governed by the laws of the State of Tennessee, United States. Any disputes will be handled in the courts located where The Lockwoods Music is headquartered.

12. Changes to Terms

We may update these Terms of Service at any time by posting a new version on this page. It is your responsibility to check for updates. Continued use of our Services after changes means you accept the updated Terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

The Lockwoods Music
Email: hello@thelockwoodsmusic.com
Mailing Address: PO Box 40135, Nashville, TN 37204-9998